Reception Skills

Course Name: Reception Skills


Duration: 5 Days

Course Code:B20149

Location:  Nation Wide

Awarding Body:This programme leads to a level 5
award on the National Framework of qualifications.

When a person enters a workplace, the first thing they will see is the receptionist - and first impressions are always important. Our programme is designed to provide learners with the knowledge and skills required to effectively work as a front line representative of any organisation.

Specific Support Available:

A range of accommodations and supports are possible, according to specific needs. This programme comes with a very comprehensive manual, which proves to be an excellent source of reference after the programme.

Who should attend this course:

Those planning to working work as a front line representative of any organisation.

Attachments:
File
Download this file (Reception Skills FETAC Level 5.pdf)Reception Skills FETAC Level 5.pdf
Delivery

Hughes delivers our training program through having fun, experiential learning, practical exercises and group participation. Along side our highly experience trainers, we aim to develop course material with appropriate educational notes and case study examples ensuring all learning outcomes are met. Resulting in participants having a beneficial learning experience during and after our course.

Entry Requirements

FETAC Level 4, Leaving Certificate or equivalent, and / or relevant life or work experience.

Course Content
  • The Receptionist’s Role
  • The Working Environment
  • Front Line Activities
  • Telephone Techniques
  • Information and Communication
  • Technologies
Aims

Participants of this course will successfully achieve the following outcomes:

  • Appreciate the professional skills required by a receptionist to operate in a
    front line position in a company.
  • Learners will appreciate the importance of the layout and maintenance of a
    reception area.
  • Candidates will understand and implement the procedures involved in the
    operation of an efficient front office area.
  • Each learner will thoroughly understand the different systems, equipment and
    operations within a reception area.
  • Confidently participants will demonstrate a professional attitude to colleagues
    and clients.
Progression Route

Major award FETAC Level 5.

Assessment

Participants who wish to achieve a FETAC Component Certificate must complete two assignments (30% Each) and a Skills Demonstration (40%).

Duration

This programme will run for 5 contact days and will require participants to complete some work in their own time.