- Notice
Communication Skills
| Course Name: Communication Skills |
Duration: 5 Days |
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Course Code: G20001 |
Location: Nation Wide |
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Awarding Body: FETAC Level 5 |
Price: |
Communication skills are highly valued in the workplace and employers favor potential employee’s who posses good communication skills. Our course extends beyond exclusively vocational needs, recognising that the acquisition of these skills is a life-long process, and central to personal, social and professional development and fulfillment.
“Handouts where excellent because I can look back for relevant information that I need, easily understood, excellent Tutor, presentation as good as you get”.
Quotes from past learners
| File |
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 Download the pdf brochure for this course |
- Assessment
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Participants who wish to achieve a FETAC Component Certificate must complete one assignment (20%), an Exam (20%) and a Skills Demonstration (60%).
- Progression Route
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Any Service related subject. This Module mandatory in a Major Certificate in Tourism DTXXX
- Aims
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- Show an understanding of the role of customer service in organisational effectiveness.
- Be aware of the role and responsibilities of a representative of an organisation and work effectively as part of a team.
- Acquire a range of verbal and non-verbal skills in order to meet customer needs, handle customer complaints and deliver good customer care.
- Be familiar with consumer protection legislation.
- Appreciate the rights of all customers regardless of gender, marital status, family status, sexual orientation, religion, age, disability, race or culture.
- Delivery
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Hughes delivers our training program through having fun, experiential learning, practical exercises and group participation. Along side our highly experience trainers, we aim to develop course material with appropriate educational notes and case study examples ensuring all learning outcomes are met. Resulting in participants having a beneficial learning experience during and after our course.
- Entry Requirements
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Level 4 or equivalent and or prior learning experience.
Participants may wish to apply for exemption from parts of this programme based on prior learning experience, valid and reliable evidence will need to be provided. - Duration
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This programme will run for 5 contact days and will require participants to complete some work in their own time.
- Delivery
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Hughes delivers our training program through having fun, experiential learning, practical exercises and group participation. Along side our highly experience trainers, we aim to develop course material with appropriate educational notes and case study examples ensuring all learning outcomes are met. Resulting in participants having a beneficial learning experience during and after our course.
- Entry Requirements
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Level 4 Certificate, Leaving Certificate or equivalent qualifications and/or relevant life and work experiences.
- Course Content
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- Listening and Speaking
- Reading and Writing
- Non-Verbal and Visual Communication
- Communications Technology
- Aims
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Participants of this course will successfully achieve the following outcomes::
- Participants will understand key terms used in communications theory such as sender, receiver, message, code, channel, communicate, noise, feedback, context, with particular reference to working life.
- Learners will gain an insight to the kinds of listening required in different contexts e.g. understanding, interpreting, and receiving information.
- Participants will show their ability to demonstrate a range of listening behaviours appropriate to the a context given, such as eye contact, facial expression, and encouragement, control of own responses.
- Progression Route
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Major award FETAC Level 5.
- Assessment
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Participants to complete an Assignment and Exam
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15A Hebron Business Park, Kilkenny
Tel: 056 771 2755